Introduction
At StreetMindz, we are committed to providing support to help you make the most of our products and services. Your journey with us continues beyond checkout, with resources and a support team available to assist you.
Where to Start
For guidance on a specific product, start by checking our comprehensive documentation and video tutorials. If your questions remain unanswered, our support team is here to help. Simply create a new ticket through your account area, and we will respond as soon as possible.
Support Channels
Support is only provided via our Help Desk. We do not provide support through other channels, including email, social media, or phone. Please submit a ticket through our Help Desk for assistance, and review our documentation before submitting a ticket.
Who Can Access the Help Desk
To access support, you must have an active license for your StreetMindz product. Expired licenses or subscriptions will lose access to support and must be renewed or repurchased to regain access.
Refund Policy
Depending on the product or service, you may be entitled to a refund period from the date of purchase. For details, see our Refund Policy.
Troubleshooting Customer Issues
In some cases, we may need to log into your site to troubleshoot issues. Ensure you have a recent backup of your site before granting us access, and change your password after our support team completes the task. While we take precautions, StreetMindz is not liable for any data loss or damage from troubleshooting.
What is Included in Our Support
Our support service includes:
- Assistance with the installation, configuration, and use of StreetMindz products.
- Guidance on products developed by StreetMindz.
What is Not Included in Our Support
Our support does not cover:
- Third-party products or integrations not specified in our documentation.
- General WordPress or BuddyPress support unrelated to StreetMindz products.
- Customizations, modifications, or new feature additions (e.g., design or functionality changes).
Support is prioritized for issues directly related to our products. Extensive customizations and modifications may impact the availability of our support team and are outside the scope of our standard support.
24/7 Support & Escalated Issues
Our support team operates 24/7 to address issues and provide updates on your submitted tickets. Certain requests, such as bugs requiring investigation, troubleshooting specific to your setup, or issues needing development input, may be escalated to Tier 3 support. Escalated issues may require additional time, and we will provide a tentative timeline and updates on your ticket status.
Customizations and Modifications
Customizations or modifications to products are not included as part of our support. Our products are sold as described, and changes to functionality, design, or other aspects are considered customizations. For custom projects or specialized needs, contact our agency services.
Bug Fixing
If a bug is reported, we commit to resolving it promptly. For minor issues, we may provide a temporary fix via our Help Desk until an update is available. Note that bugs are limited to issues within advertised features and do not include new feature requests or integrations.
About this Support Policy
By using our site and purchasing our products, you agree to this Support Policy. If you have questions, please contact us before proceeding with purchases.
Last updated: 19. 03. 2026